Web Ordering ---

The Web Ordering has been developed to offer you an alternative to your standard way of ordering goods from us.  It is a complete ordering system, through which you can place an order, check the status of your orders, obtain your buying history, supplier stats and much more that will be explained later in this article.

The Web Ordering system is available to all web registered Phoenix Group* customers. Should you wish to be registered and take the full advantage of the services offered, please contact our Internet Customer Care department, or alternatively phone 01928 750510, who will assign you a secure authorisation code.  You then decide on your User Name and Password which will uniquely identify you as a user.

If you are not trading with Phoenix at all and you would like to do so, you still have to contact the above Customer Care department who would give you more detailed information.

Instructions ---

When you received the appropriate details (authorisation code) from our Internet Customer Care department, then click on this tab and enter the details along with your existing Phoenix account number, Login name and Password which you select yourself.  Press Confirm to validate user.

At any time, prior to any trading you need to log yourself in, so that the system can identify your credentials and validate you as a valid user.  Please remember that your login name and password are case sensitive. Press Confirm to validate user.

Once your credential have been validated you can use any of the following services:

Search for products by either Description, PIP code or by Bar Code.  You should be able to generate a successful search by just typing a part of the searched product, however, PIP code and Bar code will have to be entered in full.  When you have found the product you wish to order, change the quantity and click Order.  This will place the product to your basket.

Use this tab to log yourself out of the ordering system. This will prevent unauthorised users from accessing your account. As a security measure, the system will log you out automatically after a period of inactivity.

This will display the contents of you basket. You can check individual products and their quantities, modify them and remove them from the basket.  Click Continue to carry on ordering.

When you order is complete, click this tab.  You can enter an optional order reference that will identify your order.  This reference is also printed on the invoice you receive from us.  Click Confirm Order to submit the order.

You can view your orders, credits and their status in Track orders tab.  This will give you the order number that has been generated for your order.  In many cases you may see two order numbers.  This is because we split your order according to what products you ordered (i.e. OTC items will most probably be delivered from NTL). 

There are several types of orders:

Tracking Status:

We offer you a list of supplies for which you can review your buying history.  Use the Information button to view individual statistical data relevant to your buying profile. Please be patient as this may take a while to download to your browser.

Use these statistics to access BNF classification of pharmaceutical products.

Click Ledger to review Ledger Details.  Please be patient as this may take a while to download to your browser.

This search engine will enable you to download invoices by a range of dates or by invoice number. If you have a printer connected to your computer, you will be able to print out copies of invoices.

Click Back Orders to review all of your back orders. These are your orders you instructed us to keep record of until we have the products for you ready.  This may include Special Product Orders.  For special orders you may not be able to see the actual pip code as this product may not be featured on our systems.

The Manufacturer Cannot Supply (MCS) database lists all products that our suppliers cannot provide at the present time. However, you may search for the product availability by product name, PIP code or date.

Functionality of this tab will be available shortly. When functional, this tab will enable you to submit a query to yourCustomer Service Department, who will consider it very carefully,investigate it and reply to you via this channel. You can then accessthe results of your query at your convenience.

This facility displays customised messages to the customer enabling us to provide extended services to our customers.

These services have been reserved for future use and are not currently supported.